TELECOMS > MOBILE SOLUTIONS
OmniChat
Enhance customer communication with the WhatsApp business platform.
What is OmniChat?
WhatsApp has become one of the most popular ways to communicate and we’re now seeing customers increasingly want to interact with businesses using the same technology they use in their everyday lives.
Businesses have been waiting for the opportunity to engage with customers using WhatsApp, and at Redline, we’ve made this possible. OmniChat delivers a fully managed, GDPR compliant and centralised WhatsApp business messaging solution allowing businesses to safely and securely message customers within WhatsApp.
OmniChat enables your customers to easily communicate and allows staff to manage multiple enquiries simultaneously through one single, central interface. Shared visibility means enquiries can be routed automatically to the right agent, enhancing customer experience and helping you secure sales.
Features of OmniChat
OmniChat is changing the way businesses communicate and providing opportunities for growth. OmniChat is fully API driven which means there’s no need for a mobile telephone number, all you need is a Meta business account to get started.
Key features of the WhatsApp business platform include:
· An unlimited number of users can access the platform simultaneously
· Multiple inbox access from one login
· A GDPR compliant, centralised platform
· Call deflect to WhatsApp for out of hours or overflow calls
· Bulk upload contacts from your CRM or mailing lists
· Facebook Ad CTA integration
· Tag contacts for broadcast notifications and marketing
· Assign & route chats to teams or users
· No code virtual assistant bot to pre-qualify leads
· Reports & analytics
· Customers can initiate chats directly from your website
· Template message manager
Benefits of OmniChat
Expanded reach – connect with a large number of users and enable customers to initiate chats via a website, forms and social media. Every message is handled with a live agent or automated response via a chatbot, enhancing customer experience.
Seamless integration – integrate WhatsApp into existing systems and applications. Unanswered calls can be turned into WhatsApp chats to ensure calls are never missed.
Increased efficiency – help staff be more productive by automating repetitive tasks and use chatbots to automate interactions – sending out replies, notifications, alerts and enabling the prequalification of leads. Plus, enquiries can be automatically routed to the right person or team for a faster response.
Higher engagement – leverage the familiarity of the WhatsApp interface to send and receive rich media documents, URLs, images, and video. Deliver a personalised communications and have visibility of messages sent and read.
Secure communication – everything shared is encrypted to ensure sensitive information is safe and secure. OmniChat ensures the confidentiality of communications with your customers.
Effortless conversations – sales and service agents can engage with customers in real time and with a holistic view where they can see historical chats allowing them to engage productively and professionally.
We help businesses of all sizes
OmniChat Integration
Our OmniChat solution integrates seamlessly with your preferred apps and technology stack, creating one unified hub.
Turn your CRM or Microsoft Teams into a WhatsApp platform and never miss a call or lead again.
Enhanced customer service with OmniChat
OmniChat transforms your customer interactions into a dynamic and responsive experience enabling you to engage with customers in real-time, share rich content and automate repetitive tasks for effortless and seamless communication.
The unified interface simplifies communication and enhances management and monitoring processes, contributing to a streamlined customer service operation and improved customer experience
OmniChat is the future of customer communication. The extensive features and benefits allow you and your team to provide exceptional customer experience and service, leveraging your capability to build relationships and boost sales.
