Cloud phone systems, also known as hosted PBX or virtual PBX systems, are quickly becoming the preferred choice for businesses looking to improve communication and productivity. They are modeled on traditional on-premises, Private Branch Exchange (PBX) systems, but are instead hosted from the cloud and paid for as a subscription service.
If you’re looking to boost productivity and efficiency in your business, you should consider installing a cloud phone system for its unique benefits, features and integrations. Let’s take a look at the benefits and features in more detail.
Are cloud phone systems more reliable? Yes.
A business can suffer greatly when their phone lines are down. Sales come to a halt and existing customers are unable to get in contact. If it’s an older PBX hardware system that you’re using, then you may have to wait for the hardware to be fixed before your business can continue operating normally.
Cloud phone systems are extremely reliable, as they don’t fail in the same way as hardware systems. Your telephone line is hosted in one of our secure data centres, and in the event of an issue, we’ll switch you over to a working backup. This reduces downtime for your business operations. Cloud systems provide a telephone service that you can rely on.
Add-ons, features and integrations
In addition to these benefits, cloud phone systems also offer a range of features that can help you improve business productivity. For example, our systems allow you to set a presence status. Setting a presence status allows other users to see if you’re ‘available’ or ‘away from desk’. This saves time and reduces missed calls because people will already know if you’re busy before making a call.
For call centers and customer-liaising, we can highly recommend CRM integration as a feature of cloud phone system add-ons. Using CRM integration, you can manage calls directly from your CRM platform on-screen with all of the customer information and queries available to you whilst on the phone to them. This allows you to assist with queries much quicker and provide a professional and efficient service for all your existing customers.
Another useful feature of cloud phone systems is call forwarding. Call forwarding allows employees to redirect incoming calls to any device, whether it’s a desk phone, mobile, or computer. This can be especially useful for employees who are out of the office or working remotely, as it ensures that they don’t miss important calls.
Enhanced mobility and flexibility
Cloud phone systems also offer enhanced mobility, which is crucial for businesses that rely on remote workers or have employees who are constantly on the go. With a cloud phone system, employees can access their calls and contacts from any device, in any location with an internet connection. This means that they can stay connected with the office and clients, no matter where they are.
Using a cloud phone system also allows you to make conference video calls. Our systems come with built-in video conferencing capabilities, which are a great way for teams to stay connected and collaborate, even when they’re not in the same location. This is especially useful for businesses that have employees in multiple locations or have remote staff working for their company.
Highly cost-effective
Away from productivity, cloud phone systems are highly cost-effective. Because they are hosted in the cloud, there is no need to buy and maintain expensive hardware on-site. This means that businesses can save on upfront costs as well as ongoing maintenance expenses.
Additionally, our cloud phone systems come with flexible pricing plans that allow businesses to pay only for the features they need. You can add and remove users for your cloud phone system to immediate effect. These reductions can free up funds that can be used to invest in other productivity-enhancing tools and resources.
Scalable for a growing business
As your business grows and changes, it’s important to have a communication system that can adapt. No matter the size of your business, a cloud phone system can slot in with your business needs. Being able to add and remove employees as your business changes makes it a highly scalable solution.
With a cloud phone system, you can adapt your contract as your usage changes, from new users to working across different sites. This can be done without having to wait for additional hardware to be installed. Adaptability like this, ensures that the system always meets the needs of your business, no matter how much it grows or changes.
Redline Cloud Phone Systems
We supply cloud phone systems to businesses of all shapes and sizes that are looking to upgrade, improve communication and boost productivity.
From cost-effectiveness and scalability, to enhanced mobility and a range of useful features, these systems are a smart choice for businesses looking to stay competitive in today’s fast-paced business environment.
Get in touch with Redline to find out more.
